customer services

Customer Satisfaction

Our customer care people will assist you in every aspect of your purchase. Each item in our store has been selected to assure high quality. We stand firmly behind these products. If you are not completely satisfied, please call us within 15 days of purchase.


Some of the furniture items are in-stock and ready for immediate delivery or quick shipment. Local delivery is determined by your Bay area or California location and fees start at $65. All deliveries are “white glove” service to include unpacking, assembly, placement and removal and/or disposal of all packaging.

Special Orders

Our staff will give you an estimated ship date on all special orders. Mitchell Gold + Bob Williams furniture is estimated to take 6 to 8 weeks. Royal-Pedic mattresses ship in 2 to 3 weeks. Please call for estimates on other manufacturers.